Harrah's New Orleans started a safety clean practice before they shut down in March and when we returned in September they had upped their standards. Marshall handled our dinner reservation's at 'The Steak House' where we meet Shannon our waitress and celebrated my husbands birthday. Unlike other casino host she was quick to acknowledge their contribution to our overall experience. When I mentioned other employees like: Tiffany (Reservationist) Ms. I was greeted and made to feel like me and my spouse was were valued guest. Marshall Coronado ( 50) is my assigned Casino Hostess. If you want a great place to visit Harrah's New Orleans is the place to go. No incentive for gamblers, hotel didn't even have underground walkway open, has no cleaning services and took an hour to get extra pillows. Didn't even reply to my email! Not sure what Caesar's/Harrah's is thinking? Maybe not feasible to keep lounges/buffets open at their properties but come on comp some food. Nothing open on the Tuesday so we ate at Ruth Chris. Host freaked when I asked him to comp $100 in food after getting 4600 points in one day between 2 of us. We charged $25 to room from food court and $72 from Mannings which was dead Monday at 8pm and almost didn't serve us but they did a great job and we tipped very well. No host on the Monday, no Lounge, no restaurants in casino except food court which is 2-1 points.

Drink service from machines was good (fast) in some areas and not so good (very slow) in other areas.

Great it's non smoking and good music playing, not hard to get on any machines and they paid well one of the days. Masks required which it wasn't when we booked.

Casino was dead, have to be vaccinated or PCR test in last 72 hours. Definitely hard to have a good time here on Mondays & Tuesdays. First of all.the people that work here are great Some of the friendliest, respectful, hard working people.

Harrah's casino new orleans louisiana